Operations manual software

Everyone gets their part of the work.

Each user sees only their activities, in order, on the web and on the phone.

Learn your work
Changed since you confirmed itOpen the account and load the signing powersRead and confirm
To do 3Changed 1Confirmed 0
Business Current Account Opening0 of 1 confirmed
Request a new laptop0 of 3 confirmed

Map, Read it, Storyboard, Do it

Four ways to read one process

Map

The whole process, your part highlighted.

Read it

A manual, with changes marked.

Storyboard

One activity at a time.

Do it

A checklist while you work.

How a process is mapped

Ask

Ask the manual

Ask in your own words. Answers come from your processes, with sources.

Who approves a new laptop request?
Two roles approve it. The Line manager confirms the business need and that the cost centre can carry the cost. The IT Asset Manager approves any model or specification that isn’t on the approved list.1Approve the request2Approve a non-standard specification

Change alerts and read confirmations

Always on the current version

Compliance and audit evidence
Alerts
↻
Business Current Account Opening 1 changedOpen the account and load the signing powersOperations Officer · Version 5 → 10 · Sep 18
+
Request a new laptopIdentify the need for a laptop +2 more
Read, confirm, flag
Alerts by activityKnow exactly what changed for you.
Read and confirmRecorded against the current version.
Flag what’s unclearThe team responsible replies.
iPhone and Android appsWorks without a connection, too.
Walkthrough · 30 minutes

See your own process as a manual.